J&N

Support

Help for wedding hosts and invited guests.

For Guests

I lost my invite code.

Ask the couple or wedding host to resend your code. Codes are unique to each guest.

My invite code does not work.

Check for spaces or typos, then ask the host to confirm the code is still active and belongs to the correct wedding.

I want to change my RSVP.

Open the RSVP tab and use the edit option if it is available. If the host locked or reset your RSVP, contact the couple directly.

I uploaded a photo by mistake.

Delete it from your Photos tab if the option is available, or contact the host/support address above.

I am not getting notifications.

Open your phone's Settings app, find J&N, and confirm notifications are enabled.

For Hosts

I cannot sign in.

Confirm you are using the email/password account you created in the app. Provider sign-in buttons are disabled in the current build.

My guest cannot access their wedding.

Confirm the guest exists in your wedding's guest list and that you sent the current invite code. If the wedding is being deleted or restored, codes may temporarily stop resolving.

Photo upload fails.

Try again on a physical device with network access. If it still fails, send the support address the wedding name, guest code, and approximate time of the failed upload.

How do I delete my account?

Use the account deletion option in the host area of the app. For provider-created accounts, email support; provider sign-in is currently disabled, but older test accounts may still exist.

Privacy

See the privacy policy for what J&N stores and how to request deletion.